Shipping, Customs, Import Fees & Return Policy
Return & Refund Policy
- Orders may be cancelled and refunded without reason before shipment.
- After an order has been shipped, returns or exchanges are accepted only in the case of verified product quality issues, and must be requested within 7 days from the date of delivery.
Please contact customer service via WeChat: drchenstore for assistance.
Due to the highly private and personal nature of the products sold on this website, all items are non-resellable once opened or used.
Therefore, no returns or exchanges will be accepted after 7 days from the delivery date, except where required by applicable law.
Thank you for your understanding.
Shipping, Customs & Import Fees Notice
Our wearhouse are loacted in Canada, International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local customs authorities or carriers.
These charges are not included in the product price or shipping fee and are not collected by the merchant.
Any such fees are the sole responsibility of the recipient and must be paid in order for the package to be released or delivered.
The merchant has no control over these charges and cannot predict their occurrence or amount.
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退货与退款政策
- 订单在未发货前,支持无理由退款。
- 订单发货后,自签收日起 7 天内,如存在产品质量问题,可申请退换货,请联系微信客服 drchenstore 咨询处理。
因本商城所售商品均为高私密性个人用品,一经拆封或使用,无法进行二次销售。
因此,自签收日起超过 7 天的订单不支持退换货,法律另有规定的除外,敬请谅解
关于国际运输、清关费用及退换货政策说明(中文)
国际运输与清关费用说明
国际订单在入境或派送过程中,可能会产生由当地海关或快递公司收取的关税、进口税、清关或处理费用。
此类费用 不包含在商品价格或运费中,亦 非由商家收取。
如产生相关费用,需由收件人自行承担并支付,以完成清关或派送。
商家无法控制、预估或提前确认此类费用的产生与金额。
