Dr. Chen accommodates no-questions-asked refunds prior to the shipment of your order.

Should you encounter quality issues after your order has been shipped, we offer returns or exchanges within a 7-day window from the date of package receipt. For further details, please contact us at info@thedrchen.com.

Please be advised that due to the highly personal nature of the products offered in our store, we cannot resell them. Consequently, we are unable to accept returns or exchanges beyond the 7-day period from the date of package receipt. Thank you for your understanding.