Q: Is the website reliable? Are the products authentic?

A: Dr. Chen is a registered Canadian company that provides quality erotic products and services to North American customers. We are authorized to represent major brands, so quality is guaranteed.

Q: How can I contact us?

A: You can use live chat on the website to chat with us directly, or you can email info@thedrchen.com or call us at 647-858-9418.

Q:What are the acceptable payment methods?

A: We accept credit card, Debit card, Paypal, Apple Pay, if you want to pay cash when delivered or other method, please contact us to place your order.

Q: Can I pick up and pay cash on delivery?

A: Self-pickup and pay cash on delivery are supported, please contact us for details.

Q: What is the shipping policy? Is there local delivery option?

A: We have local same day delivery service, you can check the specific shipping & delivery policy "Shipping Policy"

Q: Is it shipped privately?

A: All orders for our local delivery are wrapped in black wrapping paper and packed in Dr. Chen special black cardboard bags with stickers to seal them, so you can't see what's inside at all without unpacking; all orders for mail delivery are packed in all black mailing special bags, so you can't see what's inside at all without unpacking

Q: What is the return policy?

A: We support conditional returns within 7 days of order received, specific detail can check our  "Return Policy"

Q: I placed an order and found a discount in a few days, can I match it?

A: Dr. Chen supports discount matching within 7 days. If there is a special promotion or an active discount on a product within 7 days after placing an order, you can contact us for discount matching

Q: How does "VIP Program" work?

A: Just register your account with your email address and you will get points every time you purchase with your account.