FAQ
Order related
Can I pick it up or pay cash on delivery?
You can choose to pick up your order on the website, and then contact customer service to make an appointment for a pick-up time. Cash on delivery can also be arranged by contacting customer service.
Are orders in private packaging?
All orders are privately packaged and sealed, without any product or business information outside.
How do membership points work?
Just register an account with your email address, and you can get corresponding points every time you log in to the account and place an order. The points can be exchanged for discounts for your next purchase.
Shipping & Returns
We provide delivery & self-pickup in the Toronto area, and we ship the orders in other areas. You can choose the delivery method when placing an order.
Shipping Policy
Pick-up
Please contact us through WeChat: drchenstore, to book a pick-up time
Fast deliver
Delivery fees $35，please contact us first through WeChat: drchenstore
Standar deliver
GTA order before 4pm, same day delivery, fees $9.99 (order after 4pm next day delivery)
Shipping
Weekdays order before 4pm, same day ship out.
Weekdays order after 4pm, next business day ship out.
Free shipping
Orders over $99 before tax can enjoy free shipping or delivery (not including Fast deliver).
**Deliver area: Toronto，Richmondhill，Markham，Vaughan，Aurora， Newmarket，Mississauga，Oakville (please contact WeChat: drchenstore, if your location is out of above areas)**
Return Policy
We support no-reason refunds before the order is shipped.
After the order is shipped, product quality issues can be returned or exchanged within 7 days from the date of receipt. Please contact WeChat customer service drchenstore for consultation.
Since the products sold in this mall are highly private personal items and cannot be resold, all products sold more than 7 days from the date of receipt will not be returned or exchanged, please understand.
More
Is the website reliable? Is the product good?
Dr.Chen is a formal registered company in Canada. It carefully provides high-quality sex toys and services to North American users. It has signed agency authorizations with major brands to ensure quality
What if a discount comes out a few days after I place the order?
Dr.Chen supports discount matching within 7 days. If the product is on special sale or has an event discount within 7 days after placing the order, you can contact the customer service for discount matching.
