At Dr. Chen, we prioritize the confidentiality and privacy of every client. Our commitment extends from safeguarding your personal details to ensuring discreet packaging and billing procedures. Below are frequently asked questions pertaining to our privacy and security measures.

How Does Dr. Chen Manage Information Collected During a Purchase? 

We hold your privacy in the highest regard. During your purchase, we will request specific details such as your name, shipping address, and product preferences. We may additionally gather other ancillary information, including your referral website, browser type, and the geographic location of your Internet service provider, among others. The gathered information is exclusively utilized for the following objectives:

1.Enhancing your shopping experience

2.Fulfilling your order efficiently

3.With your explicit consent, informing you of new arrivals or special promotions that may be relevant to you. 

*We maintain a strict policy of not selling or disseminating your information to third parties.

    Why is My Email Address Required for Registration? 

    Your email address serves as a primary means of direct and effective communication with you. It is used to send confirmations related to order processing, shipping updates, and news about our products or services. We are committed to a spam-free experience and will only correspond with you during the transaction process. 

    Post-completion of the order, any further communications will occur solely with your approval. We do not share your email address or other personal details with external parties.

    Is it Secure to Make Purchases at Dr. Chen? How is Credit Card Information Protected? 

    Definitely, transactions made via credit or debit cards are secure. We employ SSL (Secure Sockets Layer) technology to encrypt all the data you input. This security standard is akin to those implemented by financial institutions to secure online banking information.

    Contact Us

    1. Should you have inquiries, feedback, or suggestions concerning this Privacy Policy, or if you wish to file a complaint or report, please reach out to us via the following channels: Email Address for Privacy Concerns:
    1. Generally, expect a response from our end within three business days.

    We thank you for entrusting Dr. Chen with your personal information and assure you of our continuous efforts to uphold your privacy and security.